Ordering
How do I place an order?
Choose your colour and size on the product page, tap Order now, fill in your details and tap Confirm order. Your order number is shown on the confirmation page.
Will you confirm my order?
Yes. Our team contacts you by phone to confirm your order before it ships.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Cancellation conditions are explained in our Return & Refund Policy.
Payment
How do I pay?
We offer cash on delivery: you pay when your order arrives. No online payment is required.
Delivery
How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery takes 3–7 business days for standard destinations and 5–10 business days for remote areas. Full details are in our Shipping Policy.
How can I track my order?
Visit Track Your Order and send us your order number. Our team will update you.
Returns & exchanges
Can I return or exchange an item?
Yes, under the conditions explained in our Return & Refund Policy.
Sizing
How do I choose my size?
Check the Size & fit section on each product page and our Size Guide.
Contact
How can I contact you?
Through our contact page. Customer care is available Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 10:00 AM – 4:00 PM. We aim to reply within 24–48 business hours.