Refund policy

RETURN & REFUND POLICY

ZAYAMOD – Contemporary Menswear

Last Updated: November 12, 2026

At ZAYAMOD, customer satisfaction is important to us. We are committed to providing quality fashion products and a premium shopping experience. This policy explains the conditions and procedures for returns, exchanges, cancellations and refunds.

By placing an order on our website, you acknowledge that you have read and understood this policy.

1. Return Eligibility

Customers may request a return within 14 calendar days of receiving their order.

To qualify for a return, products must:

Be unused and unworn.
Be in their original condition.
Have all original tags and labels attached.
Be returned in their original packaging, where applicable.
Show no signs of washing, alteration or customer-caused damage.

Products that do not meet these conditions may be refused, subject to applicable consumer protection laws.

2. Non-Returnable Items

The following items are generally not eligible for return:

Used, worn or washed products.
Products damaged through customer misuse.
Items with removed or damaged tags.
Personalized or customized products.
Final sale items where legally permitted.
Products returned without prior authorization.

Mandatory legal consumer rights remain unaffected.

3. Delivery Fees Are Non-Refundable

IMPORTANT: ORIGINAL DELIVERY AND SHIPPING FEES ARE NON-REFUNDABLE FOR ORDINARY CUSTOMER-REQUESTED RETURNS.

If you decide to return an item because you changed your mind, selected the wrong size or no longer want the product, the original delivery fee will not be refunded, where permitted by applicable law.

Return shipping costs are also the customer's responsibility for ordinary change-of-mind returns.

However, if the return is due to an incorrect, defective or damaged product supplied by ZAYAMOD, reasonable return shipping costs will be covered by us.

Nothing in this section limits any mandatory refund or reimbursement rights provided by applicable law.

4. Exchanges

Customers may request an exchange within 14 days of receiving their order.

Exchanges are subject to availability and the returned product must satisfy our eligibility requirements.

Additional shipping charges may apply when an exchange is requested for personal reasons, such as choosing another size or color, where legally permitted.

5. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Please provide:

Your order number.
Your full name.
A description of the issue.
Clear photographs or videos showing the problem.

Our team will review your request and offer an appropriate solution, which may include a replacement, exchange or refund, depending on the circumstances and applicable law.

6. Order Cancellation

Customers may request cancellation before their order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

If cancellation is accepted, any amount already paid will be refunded according to the original payment method and applicable law.

7. Cash on Delivery (COD) Orders

For Cash on Delivery orders, customers pay when their parcel is delivered.

If you wish to cancel or return a COD order, please contact our support team.

Refusing a parcel after dispatch may result in shipping or return costs where legally permitted.

Repeated refusal of confirmed orders may result in restrictions on future COD purchases.

8. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be processed through the original payment method whenever possible.

Processing times depend on the payment provider and financial institution.

For COD orders, our customer support team will arrange an appropriate refund method after verifying the customer's details.

9. Return Shipping Instructions

Please contact our support team before sending any product back.

Once your return request is approved, we will provide the necessary return instructions.

Customers are encouraged to use secure packaging and keep their return tracking information until the process is completed.

10. Refund Exceptions

Refunds may be refused when returned products do not satisfy the applicable return conditions, including signs of customer use, alteration or damage.

These exceptions do not apply where applicable consumer protection laws require a refund or other remedy.

11. Contact Information

For any questions or assistance regarding returns, exchanges, cancellations or refunds, contact us:

Brand: ZAYAMOD
Website: https://zayamod.com
Customer Support Email: zayamod.store@gmail.com
Support Department: ZAYAMOD Customer Care
Email Subject: Return or Refund Request