Shipping policy

SHIPPING POLICY

ZAYAMOD – Contemporary Menswear

Last Updated: November 12, 2026

At ZAYAMOD, we aim to provide a smooth, reliable and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped and delivered.

By placing an order on our website, you agree to the shipping conditions outlined below.

1. ORDER PROCESSING

Orders are processed after successful submission and verification.

Our standard processing time is approximately 1–3 business days.

During busy periods, promotional campaigns or holidays, processing may take slightly longer.

Customers may receive a confirmation message or email once their order has been accepted for processing.

2. SHIPPING AND DELIVERY TIMES

Estimated delivery times depend on the destination and the shipping carrier.

Typical delivery estimates:

Standard destinations: 3–7 business days.
Remote or special delivery areas: 5–10 business days.

These are estimates and not guaranteed delivery dates.

Unexpected circumstances, including weather conditions, public holidays, customs procedures and carrier delays, may affect delivery times.

3. SHIPPING FEES

Shipping costs are calculated according to the delivery destination, selected service and applicable delivery conditions.

Any applicable shipping charges will be communicated before the customer confirms the order.

Some destinations may require additional shipping fees due to distance, limited carrier coverage or special delivery arrangements.

4. SPECIAL DELIVERY REGIONS – PREPAID SHIPPING FEES

IMPORTANT: SOME DELIVERY REGIONS REQUIRE SHIPPING FEES TO BE PAID IN ADVANCE.

Due to specific logistical conditions, certain destinations may not be eligible for standard Cash on Delivery shipping arrangements.

For these regions:

Customers must pay the applicable shipping fee before the order is dispatched.
The shipping fee must be confirmed by our customer support team.
Orders will only be processed for dispatch after the required shipping payment has been received.
The remaining product balance may be paid through Cash on Delivery if this payment option is available for the destination.

If the customer does not complete the required advance shipping payment, the order may be placed on hold or cancelled.

Please note: Advance payment of shipping fees does not automatically mean that the entire product order must be prepaid.

Any shipping fee refund in the event of cancellation, failed delivery or a return will be handled according to the circumstances and applicable consumer protection laws.

5. CASH ON DELIVERY (COD)

Cash on Delivery is available only in eligible delivery areas.

For eligible destinations, customers may pay for their products upon delivery.

However, some special or remote delivery regions may require advance payment of shipping charges.

The applicable payment conditions will be communicated to the customer before dispatch.

Customers must provide accurate contact and delivery information and remain available to receive their parcels.

6. ORDER TRACKING

When tracking information is available, customers may receive a tracking number or delivery update through email, SMS or another communication channel.

Tracking information may take some time to become active after dispatch.

Customers can contact our support team if they need assistance locating their shipment.

7. INCORRECT ADDRESS OR FAILED DELIVERY

Customers are responsible for providing accurate delivery details.

ZAYAMOD is not responsible for delays or failed delivery attempts caused by incomplete or incorrect addresses or unavailable recipients, to the extent permitted by law.

If a parcel cannot be delivered, the carrier may attempt redelivery or return the parcel to the sender.

Additional delivery or return costs may apply where permitted by applicable law and communicated to the customer.

8. DELAYED OR LOST SHIPMENTS

Although we work with delivery partners to ensure reliable shipping, delays may occasionally occur.

If your parcel has not arrived within the estimated delivery window, please contact us.

We will coordinate with the shipping carrier to investigate the shipment.

If a shipment is confirmed lost, we will review the situation and provide an appropriate solution in accordance with applicable law.

9. DAMAGED PARCELS

If your parcel arrives visibly damaged, we recommend documenting the condition of the packaging and contacting our support team as soon as possible.

Please provide:

Your order number.
Clear photographs of the damaged parcel.
Photographs of the affected product, if applicable.
A short description of the issue.

We will review your request and assist with an appropriate resolution.

10. DELIVERY FEES AND RETURNS

Original shipping and delivery fees are generally non-refundable for ordinary change-of-mind returns, where permitted by law.

Return shipping costs may be the customer's responsibility unless the return is due to an error by ZAYAMOD, a defective product or another circumstance requiring reimbursement under applicable law.

For more information, please review our Return & Refund Policy.